Introduction

At MAAS Mobiles, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions for obtaining a refund for products purchased from our store.

Eligibility for Refund

1. Time Frame:
   • Refund requests must be submitted within 7 days of the purchase date.
2. Condition of Products:
   • Products must be returned in their original condition, unused, and in the original packaging, including all accessories and documentation.
3. Proof of Purchase:
   • A valid receipt or proof of purchase is required for processing a refund.

Non-Eligible Refunds

1. Change of Mind:
   • Refunds based on a change of mind will not be considered.
2. Damaged or Altered Products:
   • Products that have been damaged, altered, or used are not eligible for a refund.

Refund Process

1. Inspection:
   • Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria.
2. Approval:
   • If your return is approved, we will initiate a refund to your original method of payment.
3. Processing Time:
   • The refund process may take up to 14 business days to complete.

Warranty Claims

1. Warranty Provider:
   • The warranty for products is provided by the respective mobile company, not MAAS Mobiles.
2. Claim Process:
   • Warranty claims should be directed to the mobile company as per the warranty information provided with the product.
   • The minimum time required to process a warranty claim is three weeks.

Contact Us

If you have any questions or need assistance with your refund or warranty claim, please contact us at:

• Phone: +92 346 3616661
• WhatsApp: +92 308 5616661
• Address: Near Aabshar Chowk Housing Scheme Road, Kotli Azad Kashmir
• Website: https://maasmobiles.com/

Conclusion

We value our customers and aim to provide the best service possible. Thank you for shopping with MAAS Mobiles.