Introduction

At MAAS Mobiles, we are committed to providing our customers with reliable and timely shipping services. This Shipping Policy outlines the terms and conditions for shipping products purchased from our store.

Shipping Locations

We currently ship to various locations within Pakistan. For international shipping, please contact our customer service team for more information.

Processing Time

1. Order Processing:
   • Orders are processed within 1-2 business days after receiving the order confirmation.
2. Business Days:
   • Business days refer to Monday through Friday, excluding public holidays.

Shipping Methods and Delivery Times

1. Standard Shipping:
   • Delivery within 3-5 business days.
2. Express Shipping:
   • Delivery within 1-3 business days.

Shipping Costs

1. Standard Shipping:
   • We offer standard shipping charges i.e., PKR 250/-.
2. Express Shipping:
   • Additional charges apply based on the weight and destination of the package.

Order Tracking

1. Tracking Information:
   • Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
2. Status Updates:
   • You can check the status of your order at any time by visiting our website and entering your tracking number.

Delivery Issues

1. Incorrect Address:
   • MAAS Mobiles is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
2. Lost or Damaged Packages:
   • If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.

Missing or Damaged Packages

All packages are perfectly packed and sealed at our warehouse before they are shipped to you. In order to ensure a pleasant shopping experience please take the following steps:

• Upon receipt, please check the external condition of the package/box to see if there are any signs of damage, or if the package has been opened during transit.
• We request you to not sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and contact our Customer Service +923083616661 to get the package replaced.
• Make a video of the package while opening the plastic flyer and unboxing the product. This step would help us accommodate in case the product is damaged or missing.If you find that the product in the box is tampered with or missing when you open the package, please contact our Customer Service at +92 308 3616661 within 12 hours of receiving the shipment.

Please Note

1. We do not currently ship order to P.O. boxes. A physical address is required for delivery.
2. We are not responsible for delays caused by weather, customs, or other factors beyond our control.
3. We reserve the right to modify our Shipping Policy at any time without notice.
4. In the event that a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange for reshipment.

Thank you for choosing Maas Mobiles. We're dedicated to providing you with a seamless shopping experience, including efficient and reliable shipping services. If you have any questions or require further assistance, please don't hesitate to contact our Customer Service team at +92 308 3616661

Contact Us

If you have any questions or need assistance with your shipping, please contact us at:

• Phone: +92 346 3616661
• WhatsApp: +92 308 5616661
• Address: Near Aabshar Chowk Housing Scheme Road, Kotli Azad Kashmir
• Website: https://maasmobiles.com/

Conclusion

We strive to provide our customers with a seamless shopping experience. Thank you for choosing MAAS Mobiles for your mobile and accessory needs.